KNDDT-1-AV15 operator console center
KNDDT-2-AV15 operator console center
We are the manufacturer of the operator control center, which is sold all over the world and is used in various engineering fields such as subway, tunnel, bus, railway, large factory.
Operator Console
(a) Each operator position in the Main and Standby office shall be equipped with an operator console.
(b) Each operator console will be equipped with user lDs and passwords login.
(c) All operator consoles be provided with the same display and options/facilities for answering incoming calls and serve as a redundant console in the event of damage or malfunction of the other active consoles for the Emergency telephone system to remain functional at all times
(d)The system be equipped with the necessary capacity for each operator console to handle a minimum of ten simultaneous.
(f)The system manage calls from the Emergency Outstation Telephones as queues on a first come first served basis.
(g)As calls are answered, the operator console display shall be rearranged so that the next unanswered call in queue will show up.
(h)When a call is answered by an operator console, the indications corresponding to this call shall be cleared from the other operator consoles, and the status of the operator consoles shall be refreshed accordingly.
(I)If the maximum number of incoming calls is being displayed and another incoming call has been initiated, it shall cause a message to flash on the corresponding display of the relevant operator console(s) to indicate that others calls are waiting.
(j) Call clearance shall be done when either the caller or the operator console end the call (i.e. hang up the handset).
(k) Ring back facility shall be provided to allow return call from operator console at the OCCs to Emergency Outstation Telephones to reassure the caller and advise him of remedial action.
(I) It shall be possible for the operator to re-define/re-programme handling, answering and distribution of incoming calls to all the operator consoles at Main and Standby OCC.
(M) Each operator console dealing with a call shall be provided with a display indicating the actions available, and with easy means to invoke these actions
(O) The operator shall be provided with a function to put the caller on hold and attend to another incoming call and afterward re-establish conversation with the first caller.
(P) If the maximum number of incoming calls is being displayed and another incoming call has been initiated, it shall cause a message to flash, on the corresponding display of the relevant console to indicate that others calls are waiting.
(q) If all operator consoles are engaged, a voice message which informs the caller that his call will be attended to shortly shall be automatically played.
(r) Incoming calls cause all or designated logged-in operator consoles to ring based on the accepted call handling design. It be able to allow operators to designate logged-in operator consoles by geographical locations.
(S) Operator console allow operators to retrieve Emergency Call System calls which are put on hold, even if that call has been placed on hold by another operator.